As a receptionist, you become the first voice that a client encounters when they approach a business. So, your demeanor, professionalism, and ability to multitask are essential. However, being able to balance many tasks at once with great poise isn’t the only requirement. You must also answer a few receptionist interview questions.
In fact, you’ll have to appear before an executive for a one-on-one discussion before getting hired. That means answering a bunch of difficult, complex questions with clear and focused responses. So, are you ready for the inquisition? Do you even know what they’re going to ask? If not, keep reading to show up prepared.
5 common receptionist interview questions
Each employer will ask different questions and expect different answers. So, get to know who’s hiring you so you can align your answers with their expectations. You can also look at their staff’s qualifications and see if any of your credentials match. When you find something positive, be sure to weave it into your answers. Meanwhile, here’s what to expect during a job interview for most receptionist positions:
#1. What are your skills and experiences in this field?
Employers always want to know about your background. They’re usually curious about what brought you to the interview and hope to discover any roadblocks that may prevent you from doing your job. For the most impact, prepare a one-page resume that outlines your most favorable skills and experiences. Then, offer to leave a copy with the interviewer and send a thank you email several days later to follow up.
#2. How much do you want to make?
This is usually presented as a trick question because the employer wants to see your reaction to the topic of money. Depending on the job description, your enthusiasm for cash could be seen as a good thing or a bad thing. So, meter your responses accordingly but don’t be afraid to shoot high. Instead, research what other receptionists make in your area and be open to negotiations.
#3. How do you feel about working with people?
Companies hire receptionists to receive new clients and nurture loyal patrons. So, they should be as polished, professional, and pleasant as possible. You’ll be asked to specify (in detail) some of your best interactions with customers. That means recalling events from previous jobs and communicating the story effectively. Thus, you should prepare with a few easy, positive examples.
#4. In what ways did you/can you add value to the role?
This is always a tough question for people because it strips away humility and makes folks feel prideful. Still, employers need to know how you’ll be an asset to the company. So, turn your quirks into high-quality answers by highlighting the things that make you the best possible pick for the position.
#5. What’s your availability?
It’s a good sign if you made it this far. So, be sure to discuss any upcoming events that require your absence, and don’t forget to appear enthusiastic about hard work.
Tips for nailing it
- Show up dressed to impress in business casual attire, as an example of what you’ll wear to work.
- Add a little humor to convince the interviewer that you’d be nice to work beside.
- Be confident, especially when giving your answers to the interviewer.
Also, arrive with the proper documentation in hand just in case they want to offer you a job on the spot. In most cases, that includes a state-issued ID or driver’s license and a copy of your resume.