A waiter/waitress is an important member of the restaurant staff. It is a common misconception that he/she solely takes and delivers customer orders. In reality, the job entails much more, there are plenty of duties to be performed. Responsibilities, of course, may change from restaurant to restaurant, since the work environment and company rules differ. But the basic waitress duties remain the same in all the restaurants. Some women like to opt for a full-time job, while some work on hourly wages. The paragraphs below encompass the job description and salary range of a waitress in detail.
- Waitresses are generally allotted/assigned certain tables for service, in many restaurants.
- She has to escort the customers to the table and greet them when they occupy their seats.
- She is expected to provide the menu card to the customers and clear their doubts regarding certain dishes as well.
- She can also make some recommendations, if required.
- She has to note down the order placed by the customer and then, read out the placed order to the customer for confirmation.
- The order is then delivered to the kitchen, and once the meal is ready, she has to take it to the table.
- After serving, she has to ask if the customer requires something else.
- After the customer finishes the meal, she has to politely enquire if he/she needs dessert. If yes, she has to follow the same procedure as described above.
- Then, she has to present the bill and carry the payment to the counter.
- The above list comprised just basic duties; a waitress has other responsibilities as well.
- She has to attend phone calls and take reservations.
- She also prepares the bill that specifies cost of each food item ordered by the customer.
- She has to update the customer about the daily specialties.
- Once the customer leaves the table, she has to clear up and clean the table.
- She has to verify the customer's age in order to find if he/she is eligible for consumption of alcohol beverages.
- It would be helpful if she is fluent in certain languages, for better communication with customers from a different land.
- She is expected to refill empty glasses of water, wine, and alcohol as well as cups of tea or coffee.
- She needs to resolve customer queries with patience and confidence.
- There are no special educational requirements for becoming a waitress; generally, restaurants expect at least a high school degree.
- There are certain vocational schools that offer special training for this job, and some of the restaurants prefer hiring such waitresses with basic training.
- Good arithmetic skills, pleasant appearance, good observation skills, physical fitness, friendly nature, etc., are some of the basic requirements to become a waitress.
- The salary of a waitress completely depends on the restaurant and the area where the restaurant is located.
- Most of the earnings are in the form of tips, rather than regular wages.
- On an average, the median salary earned by a waitress is between USD 20,000 to USD 35,000.
- A beginner may earn only between USD 5 to USD 8 per hour.
- Again, the location comes into the picture. For instance, in states, like Connecticut and New York, the average hourly wage is between USD 10 to USD 15, while states like Idaho pay between USD 4 to USD 7.
- The tip completely depends on customer's satisfaction with the services. The nicer the behavior, better are the tips.