A warm greeting when you enter a place, is all it takes to set the right mood. It makes you feel welcome and wanted. A spa receptionist's duty is to essentially look after the front desk duties and responsibilities. Making a career as a spa receptionist is most definitely a rewarding option. This full-time job does not require any specific educational qualifications as such, but only demands excellent managerial and organizational skills. From answering phone calls to managing appoints, spa receptionist duties keeps one busy round the clock. One also needs to understand the services provided by the spa in-depth, so as to explain them to the customers if the need arises. Thus, in indirect ways, spa receptionists are spokespersons for the spa.
Spa Receptionist Job Description
- The first person one greets at the spa is the receptionist at the front desk. Thus, receptionists are the people who assist you from thereon.
- Receptionists have to greet every visitor like a customer and welcome him / her with warmth. An earnest smile is all that it takes to let the visitor know that they are welcome and will be looked after.
- They are expected to answer all the queries that the customer might have about the services provided by the spa. The tone must be a friendly and a cordial one, while responding to the customer. At no point should the customer feel uncomfortable or unwanted. The quality of patience is another important one, while communicating with the customers.
- If the same procedure is being followed on the phone, the receptionists have to speak clearly and repeat if required, while answering the call.
- They have to receive all the calls at the reception and talk to the customers in a courteous manner.
- In order to explain the services to the customers, receptionists must know them thoroughly. The importance to all the essential oils, their effects on the body, the types of body massages and the benefits of the same, must be all known to the receptionist.
- Such receptionists must inquire about the customer's medical history or any other kind of ailments, so that the right kind of treatment can be provided.
- The toughest challenge is to manage the appointments. As spas are a part of the service industry, they value customers above everything else. Right from booking appointments and organizing the schedule, these receptionists are expected to be aware of every booking that is made. A clash of timings can only prove to be disastrous.
- Many times, these receptionists also have to keep the inventory in check. The receptionist duties may also extend to keeping a record of staff leaves, while booking the appointments.
- They also need to get the essential feedback from the customers, update the membership sheets, and remind the customers about renewals. On several occasions, a receptionist may also have to handle customer's complaints, and troubleshoot them right away.
- Receptionists are supposed to build and maintain a rapport with the customers, so as to negotiate with them and convince them to be a part of the spa therapies.
On several occasions, a spa receptionist's duties extend beyond answering calls and talking to customers and requires a managerial acumen. A demanding career as such is also a well paid one. The average spa receptionist's salary oscillates between $30,000 - $35,000 per annum. Having good social interaction skills and the ability to maintain relationships are some of the personality traits that can pay off well while you are trying to make a career in this profession. After all, it is a job that requires dealing with people on one-to-one basis, to make the most of the post given to you.