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Customer Service Skills Test

Customer Service Skills Test

Good impeccable customer service is a very important aspect of any business. A customer service skills test ensures that candidates possess all the necessary skills required for the successful running of the department.
Deeptee A
Last Updated: Jun 3, 2018
Customer service aims at servicing customers before, during, and after the purchase of a service/product, so as to make sure it meets expectations and enhances customer satisfaction.
If an organization cannot provide good customer service, the chances of its survival diminish greatly. In this competitive era, customer service is of utmost importance, and no one can ignore it. What this means is that an organization needs good employees, who are not only well-versed with their job requirements, but are also excellent service givers.
Required Skills
  • Meeting and Greeting Skills
  • Listening Skills
  • Communication Skills
  • Positive Approach
  • Body Language
  • Problem Solving Skills
  • Diplomacy
  • Sympathizing Ability
  • Presence of Mind
  • Product and Organization Knowledge
A customer service test goes on to test an applicant in various areas, like diplomacy while sorting a problem, patience while dealing with a customer, readiness to answer all the questions of a customer, cooperation with the customer, ability to sympathize with the customer, ability to remain friendly with the customer, all while maintaining the required level of professionalism. Print out the free customer service skills test provided here, which can be used, both, to hire new candidates as well as test the competence of existing customer service executives.
21 Questions to Test Customer Service Skills

(click on the above section to print)
Correct Answers

Question 1: a
Question 2: c
Question 3: b
Question 4: c
Question 5: c
Question 6: b
Question 7: b
Question 8: b
Question 9: c
Question 10: a
Question 11: a
Question 12: b
Question 13: c
Question 14: b
Question 15: c
Question 16: c
Question 17: a
Question 18: b
Question 19: c
Question 20: c
Question 21: a

(click on the grid to print)
Customer service executives are the face of an organization, and it is of utmost importance that they project a perfect image of the company. Public relations and customer satisfaction can make or break an organization. As such, it is imperative that executives who are in this department are pleasant, calm, knowledgeable, and properly understand what their job is all about.